Contacting Support

You can reach support via any of the following methods:

Phone

• 888-652-3308 or +1-914-231-9088
• Select Option 2 - Support

If all of the support engineers are busy, please leave a message. Your message will go into the ticketing system.

Note: If you know the personal extension of an employee or their cell phone, do not leave a message as they may be away from the office.

Email

Send an email to support@olafe.com 

You will receive a reply back within a few minutes from our ticketing system with an assigned.

If you do not receive a reply withing a few minutes:

• Please make sure you do not attach messages which could not pass SPAM filters.
• If you send a message from a non company domain, like gmail.com, you may receive a notification back as long as several hours later.

Web

In the upper right corner, click the Submit a request link. If you Sign in, you can check the status of the current and previous tickets.