Custom Music-On-Hold

Music-On-Hold can be customized to provide targeted messaging or unique music to individuals on your phone system while they are on hold.

• Upload multiple audio files with your hold music and messages
• Customize hold music for different extensions
• Provide callers with helpful information to frequently asked questions
• Keep customers entertained and informed while they wait

You can use these instructions to customize the Music On Hold. If the menu options described below do not exist on your system, please get in touch with your sales or support organization to enable this feature.

Login to the admin console at https://olafe.uccommportal.com/bg

Select the Music on Hold from the menu

A new window will open

Upload new files

To upload the files, go to the Resources tab.

Got the bottom of the screen,

Use the process below to add as many files as necessary up the available disk space on the system:

1. A custom ID, different from all the other IDs on that page
2. A description of the audio file
3. Click Choose File to navigate to where the file is located
4. Click Add button

Select a Custom Music On Hold

Go to the Mappings tab

When changing the Default value, it will affect all the phone numbers. If you would like specific Music On Hold for specific numbers, select the phone number along with the custom Music On Hold file.