Emails are not being delivered

Certain emails may not be delivered from our email system even though they may be delivered through other email providers. This article explains why this may occur, and steps on how to correct it.

Blocked Emails

At some point of sending emails to a specific email address, the email system of the recipient will reject the email with a specific rejection code. Email addresses may be placed on a restricted list for any of the following reasons:

• The email address did not exist
• An account was removed and added back into the recipients email system
• The email address associated with the account is suspended
• Some email service providers reject emails when the individual has not paid the bill
• The email system was not configured to received email on behalf of the domain or specific email address
• This could be a miss configuration issue or a temporary failure at the recipient's email service provider that is later corrected
• An email was marked as SPAM by the recipient

Unblocking the Email Address

Email addresses can be unblocked via the following methods:

• Waiting for a period of time for the email address to clear out of the system
• Depending on the code type returned from the recipient's email system, the length of time will vary
• Contacting support to clear the email address from a restricted list