You can port your existing phone numbers from your old (losing) phone service provider to Olafe. You will need to supply the following documents:
- A copy of your current bill with the number you require to port
- A copy of a signed Local Number Portability (LNP) form (forms are on the bottom)
Note: If you have multiple telephone numbers, and you are not porting all of the numbers, you may have to first break up your bill. Some providers cancel all secondary numbers, if you just port your main number on the bill. Please speak to your current provider before starting the porting process.
The porting process takes at least 10 business days. Optionally, for an additional charge, an expedited port can be performed within 3 business days. If you require an expedited port, please notify support during the port request process.
If there are no issues with the form you filled out. If there are issues, your current provider will not release your number to us.
Here's a list of common issues, and how to fix them.
- Wrong CSR - Customer Service Record - Wrong name and/or address
- If your business has moved, it may be the old address, and not the current billing address
- If your business changed the name, or the number is registered in the different name, you have to get the correct name
- Call your provider and you may obtain the address they have on file for the number
- You can set the correct name and address by asking your current provider to change the record
- Plain rejection from the losing provider
- If you have a billing dispute with the losing provider, they may reject the transfer until you resolve the billing issue
If you are still having problems escalating the problem with your telephone provider, you can file a formal complaint with your state's Public Utilities Commission.