Cloud Phone

VoIP Implementation

• VoIP Web Portals
• Supported Devices
• Number porting
• Toll-Free Telephone Numbers
• e911
• Uploading a Message

Phone Guides

• Mitel Phone Guides
• Polycom Phone Guides
• Yealink Phone Guides
• Jabra Headset Guides

Phone Features

• Feature Access Codes
• Call Forwarding - Immediate
• Reset a phone line
• Call Recording Feature Description

Phone System

• Configure Auto-Attendant Announcement
• Reset A Phone Extension
• Custom Music-On-Hold

Voicemail

• Accessing Voice Portal
• Voice Portal Menu
• Changing a Voicemail PIN
• Transfer a call to Voicemail
• Voicemail Limits

Mobility

• VoIP Mobile Clients
• What happens to Max UC calls when you receive a cell call
• Email to SMS

Conferencing

• Audio Conferencing Quick Reference Guide
• Audio Conferencing Codes

Fax

• Hosted Fax
• Email to Fax
• Fax Machine Compatibility

Phone Troubleshooting

• Phone Connectivity Troubleshooting
• Find IP address of a Phone
• Restarting a Polycom phone
• Reset a Polycom Phone
• Reset a Cisco SPA Device
• Reset an AudioCodes Phone

Service Management

• Blacklisted Countries
• International Rates
• Call blocking and whitelisting
• Surcharges
• FCC USF Contribution Factor

Business Network Configuration

• Firewall Configurations for Phone Provisioning
• Cisco SPA122 Installation Guide
• Cisco SPA8000 Installation Guide
• Configuring Cisco SPA122/SPA8000 ATA
• Limitations on Monitored Lines
• BroadSoft PI-150 Installation Guide

Termination

• Keeping your number after terminating your service