Reset Dell Wyse Thin Client

Sometimes thin clients settings need to be reset in order to troubleshoot the following types of issues:

• Certain hardware specific configurations need to be reset, like going from a dual monitor setup to a single monitor setup
• Implementation of thin clients that used to be configured to work with a different provider
• Fix duplicate configurations that could have occurred due to conflicting DHCP servers/routers/firewalls
• Certificate errors at startup

There are 2 ways to reset a thin client.

• Method 1
• From the thin client menu, select the shutdown button/menu item
• Select Restart option, and check Reset the system setting to factory default option
• If the Reset the system setting to factory default option is not available, you have to use Method 2

• Click OK
• The thin client will prompt that it is being reset, and will restart
• After the thin client restart, you will be presented with a logon screen
• Method 2
• Power off the thin client
• Power on the thin client
• During the start up process, when you see the Dell/Wyse logo, press and hold the letter G
• The thin client will prompt that it is being reset, and will restart
• After the thin client restart, you will be presented with a logon screen

If neither method works, please create a case for support assistance.