Cloud Desktop

Implementation

• Old System Migration
• Connecting to the Internet
• Checking Internet Connection
• Conversion to Hosted Desktop
• Application installation
• Application compatibility

Remote Access

• Connecting Remotely
• Configure Two-Factor Authentication for Remote Access
• Enable Full-Screen Mode for Remote Access
• Transferring Files
• Printing Remotely
• Remote Commands

See all 7 articles

Thin Client Desktop

• Logging on through a Thin Client
• Find Dell Wyse Thin Client MAC Address
• Reset Dell Wyse Thin Client
• Reset monitors for Dell Wyse Thin Client
• Thin Client Control Keys

Mobile

• Mobile Email - Web
• Mobile Email - iOS
• Mobile Email - Android
• Mobile Device Policy
• Changing email password on a mobile device

Email

• Email Security - SPF Records
• Outlook 2016 Connection to Gmail
• Email Export/Import
• Email Headers
• Outlook Add-In Management
• Outlook signatures

See all 13 articles

Applications

• Microsoft 365 Apps
• QuickBooks Email Configuration
• Blocked web access
• Change default program for a document

Security

• Office Firewall
• Logging out of Windows
• Clear Desk Policy
• Patch management
• Installing certificates on to Olafe hosted systems
• Security guidelines for applications

See all 10 articles

Support

• Contacting Support
• Screen Share
• Printer Installation Prerequisites
• 3rd party support software
• Hosted desktop support

Data Management

• Data Restore
• Using USB Drive for data storage
• Data Backup

Termination

• Procurement of similar licenses
• Service termination
• Copy data to a new system