Reset a Polycom Phone

There are two ways to reset your phone, either through the menu system, or via a multiple key combination.

 

Press the Menu key and select Settings > Advanced > Password PIN > Admin Settings > Reset to Defaults > Reset Dev Settings > Yes

 

You can use a multiple key combination to reset your phone to the factory defaults. Depending on your phone model, press and hold the following keys simultaneously during the Updater/BootROM countdown process until the password prompt displays:

 

SoundPoint IP 550, 560, and 650, and VVX 1500: 4, 6, 8, and * dial pad keys
SoundPoint IP 321, 331, 335, 450, SoundStation 5000 , 7000 and SoundStation Duo: 1, 3, 5, and 7 dial pad keys
SoundStation IP 6000: 6, 8, and * dial pad key

 

VVX 300, 310, 400, 410, 500, 600 and SpectraLink 8400 Series: 1, 3, and 5 dial pad keys

 

Enter the administrator password to initiate the reset. Resetting to factory defaults will also reset the administrator password.

 

The factory default password is 456.

If you do not know the password of the telephone, enter the MAC address of the phone The letters should be entered as lowercase. Do not enter the colons.

 

The MAC address is located on a sticker on back of the phone. It will look as follows: 0004f2xxyyzz. xxyyzz will be specific to your phone.