In order to help troubleshoot email issues, support may request that you provide email headers. This article provides guidelines on how to retreive email headers using popular email applications.
- Launch Outlook
- Navigate to the problem email and open it
- Note: You have to open the email. Previewing the email in Outlook will not work.
- Click on the File menu
- Click on the Properties button
- Copy the contents of the Internet headers contents and submit it into a support ticket
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