Patch management

Olafe will automatically provide patches for software that that we manage on behalf our customers.

Software

The following software will be automatically patched by Olafe support on a periodic basis:

• Operating System
• Microsoft Windows Server
• Microsoft Windows Desktop
• Security software
• Anti-virus software
• System log extraction software
• System monitoring software
• Application run-time environments
• .Net Framework
• Oracle Java
• Adobe Flash
• Adobe AIR
• Adobe Shockwave
• Microsoft Silverlight
• Internet Browsers
• Microsoft Internet Explorer
• Google Chrome
• Mozilla Firefox
• Office Automation
• Microsoft Office
• Adobe Reader
• PDFCreator
• Database Systems
• Microsoft SQL Server

Any other software will not be automatically patched. Olafe will work with each customer and, if necessary, 3rd party support organization to assist with business specific application patching process.

Risk Assessment

The time frame for patch deployment will vary based on the following factors:

• Software vendor's risk rating for the patch
• Availability of exploit code for the vulnerability
• Internal security rating of the vulnerability exposure
• Risk of exposing Olafe's customer's data
• Complexity of the patch
• Risk of adverse affects
• Testing results of the QA process

If you have any questions, please feel free to contact support.